Return Policy

Our items are made to order and we don't typically hang on to any pre-made stock. We understand that mistakes happen with sizing or sometimes we change our minds about colours.

We are now accepting returns and exchanges within 10 days of arrival or pick up. The items must be unused, unworn and returned to us at your expense. If you choose to return or exchange your items, there will be a 20% restocking fee. 

If you wish to return your product(s), please e-mail us at prairiedogcollarco@gmail.com for instructions. Once we receive the product(s) and can determine that they are unused, unworn and in resellable condition, we will issue you a refund excluding the 20% restocking fee.

If you wish to exchange your product(s), please e-mail us at prairiedogcollarco@gmail.com for instructions. Once we receive the product(s) and can determine that they are unused, unworn and in resellable condition, we will send you an invoice for the 20% restocking fee on the item(s). Once the invoice has been paid, we will create new product(s) for you. 

All required shipping costs for products to be returned or exchanged are at the buyer's expense.