FAQs
What is BioThane® material?
BioThane® is a high-quality material used in our pet accessories. It is a synthetic material that offers the look and feel of leather but with added durability and waterproof properties. It is perfect for adventurous dogs who love to explore the outdoors.
What products do you offer?
We offer a range of pet accessories made with BioThane® material and metal hardware components. Our products include a variety of leashes, collars, and long leads. All of our gear is designed to be durable, waterproof, and long-lasting.
How long does BioThane® material last?
BioThane® material is known for its exceptional durability. It is designed to withstand the wear and tear of outdoor adventures and stay looking new for years to come. With proper care, our products made with BioThane® material can last a lifetime. There are still products being used daily from when we opened in 2020!
What is your processing time?
Processing time for pre-made items will be up to 5 business days. All orders containing pre-mades only will ship out every Thursdays.
Processing time for custom items will be 4 to 6 weeks. All orders containing custom items will ship out on Thursdays within the allotted processing time.
Do you accept returns?
All sales are final. Once your order has shipped, we will not accept returns, refunds or exchanges. Thank you for understanding.
How much is shipping?
Shipping is calculated based on your location and the weight of your package and will be generated at check-out. All shipping is tracked and you will receive an e-mail with your tracking number once it has been generated.
Do you offer local pick up?
We are unfortunately no longer offering local pick up. Sorry for the inconvenience.
What should I do if I receive a defective or damaged item?
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or wrong item. We will evaluate the issue and make it right.
How can I contact you for further assistance?
If you have any other questions or need further assistance, please feel free to contact us at prairiedogcollarco@gmail.com. We are here to help! Please do not send your general inquiries to us on Instagram, as they are often missed.