FAQ

What is BioThane?

BioThane is made by BioThane Coated Webbing Corp. It's a polyester webbing with a TPU coating that makes it super durable, waterproof and easy to clean. BioThane has a leather-like look and a soft, flexible feel that will stay looking good as new for years to come.

 

How long will it take to get my order?

Our current processing time is up to 3-5 weeks prior to shipment. Shipping is an entirely different time frame and will vary. If you are requiring your gear before then, we now offer a Rush My Item option. 

 

Do you offer local pick up?

We do! Our local pick up is free and a contactless process. Our processing time still remains the same (up to 3-4 weeks). We will let you know when your order is ready to be picked up - please don't come until you receive an e-mail from us! Please do not loiter in the driveway when you come to retrieve your order, as it is very disruptive to my dogs. 

 

Do you offer custom ordering?

Of course! If you are looking for something that we don't offer on our website, please send us an e-mail or a DM on Instagram to describe what you're wanting made. Please provide photo references. 

 

Do you offer refunds or returns?

Yes, we do! Please review our Return Policy here.

 

My package is lost, damaged or stolen, can you look into this? 

Unfortunately, we are not responsible for any lost, damaged or stolen packages. Once we drop your package off at the post office, it is out of our control. The only information I have available on your package is the information under your tracking number. 

 

Do you offer warranty if something breaks?

We offer warranty on all hardware components. Please review our Hardware Warranty here.

Please also note that BioThane is NOT chew proof and will not be covered under warranty. 

 

What is the breaking load on the leash hardware? Are 3/4" leashes suitable for big dogs?

Yes, they are suited for big dogs! I only use 5/8" and 3/4" leashes with my Bernese, who is 110 lbs. Breaking load will depend on the hardware finish! If your dog is a strong puller, I would definitely recommend a stainless steel trigger snap or an auto-locking carabiner for your leashes. 

3/4" Stainless steel trigger snap: 500kg

3/4" Brass trigger snap: 130kg

3/4" Black trigger snap: 120kg

3/4" Auto-locking carabiner: 400kg