FAQ
What is BioThane?
BioThane is made by BioThane Coated Webbing Corp. It's a polyester webbing with a TPU coating that makes it super durable, waterproof and easy to clean. Biothane has a leather-like look and a soft, flexible feel that will stay looking good as new for years to come.
How long will it take to get my order?
Our current processing time is 3-5 weeks prior to shipment. Shipping is an entirely different time frame and will vary.
Do you offer local pick up?
We do! Our local pick up is free and a contactless process. Our processing time still remains the same (3-5 weeks). We will let you know when your order is ready to be picked up - please don't come until you receive an e-mail from us!
Do you offer custom ordering?
Of course! If you are looking for something that we don't offer on our website, please send us an e-mail or a DM on Instagram to describe what you're wanting made. Photo references are a huge help!
Do you offer refunds or returns?
All of our items are made to order and we don't typically hang on to any pre-made stock. We understand that mistakes happen with sizing or sometimes we change our minds about colours. We are now accepting returns and exchanges within 10 days of arrival. The items must be unused, unworn and returned to us at your expense. If you choose to return or exchange your items, there will be a 20% restocking fee.
Do you offer hardware warranty if something breaks?
Definitely! Your dog's safety is our number one priority, so all of the hardware components have lifetime warranty. In the event that the hardware fails, please contact me at prairiedogcollarco@gmail.com so we can arrange repair on your item.
Broken hardware will be replaced free of charge. All required shipping for products to be repaired is at buyer's expense.
Rose gold hardware has a plated finish and matte black hardware is powder coated. All of our quick release buckles are plated as well. Please note that over time, the hardware may scratch or begin to change colour. This is completely normal and will not be covered under warranty.
Please also note that BioThane is NOT chew proof and will not be covered under warranty.
What is the breaking load on the leash hardware? Are 3/4" leashes suitable for big dogs?
Yes, they are suited for big dogs! I only use 5/8" and 3/4" leashes with my Bernese, who is 100 lbs. Breaking load will depend on the hardware finish! If your dog is a strong puller, I would definitely recommend a stainless steel trigger snap or an auto-locking carabiner for your leashes.
3/4" Stainless steel trigger snap: 500kg
3/4" Brass trigger snap: 130kg
3/4" Black trigger snap: 120kg
3/4" Auto-locking carabiner: 400kg